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Home > News > Industry News > Nuance adds to Dragon Drive pr.....

Nuance adds to Dragon Drive product

  • Author:Ella Cai
  • Release on:2018-01-04
Nuance Communications has added new capabilities to its Dragon Drive automotive product. They are:

· Multi-modal usage – utilises gaze detection combined with conversational AI to allow drivers to simply look at an object or place outside the vehicle and ask questions or interact. For example, drivers can look at a restaurant and say, “call that restaurant” or “how is that restaurant rated?” or inquire about a parking garage asking, “how much does it cost to park there?” Dragon Drive can resolve the point of interest and provide a meaningful, human-like response.

· Enhanced interoperability via cognitive arbitration – enables seamless communication with a world of virtual assistants, including smart home devices; Nina, Nuance’s enterprise-grade virtual assistant for customer engagement; and other popular virtual assistants and services, thus providing users with access to their broader digital worlds. Drivers can now manage a variety of important tasks from their cars, from checking remaining months on their car lease and transferring money between bank accounts to managing home heating, lighting and security systems – both implicitly and explicitly.

· AI integration with car sensors – applies AI to key automotive functions to deliver an unprecedented level of personalised and contextually relevant results. For example, in response to a simple request to find parking, Dragon Drive considers not only the verbal information, but also contextual information such as the windshield wipers being active to infer that it might be raining and adjust the parking recommendations to prioritise covered parking.

· Enhanced multi-passenger interaction – utilises voice biometrics and advanced audio processing technologies to recognise and allow multiple passengers to interact simultaneously with the automotive assistant without interfering with each other. For example, any passenger can say, “it’s a little cold in here.” Thanks to seating awareness and voice biometrics, Dragon Drive can respond by adjusting the climate only in the relevant zone, applying preferences of the identified user.

· Just Talk – lets occupants more quickly, naturally and intuitively engage with the automotive assistant. With Just Talk, drivers can start a conversation just as they would with a human – without needing first pressing a button or explicitly saying a wake-up word.